Refund Policy

Thank you for choosing Horira, operated by Orlando Perez LLC. Our goal is to provide you with a seamless shopping experience, and this Refund Policy outlines our procedures regarding order exchanges, cancellations, returns, and refunds. Please review the information below carefully.

Order Exchanges

Before completing your purchase, please double-check your order details—including size, design, and quantity—to ensure everything is correct. We are unable to process exchanges for errors made during selection. If you need to change your order details, you may cancel your order within 24 hours and place a new one. For assistance, please contact our support team via our “Contact Us” page or email [email protected].

Order Cancellations

• Timeframe: You may cancel your order within 24 hours of placement.
• Cancellation Fee: If you cancel after this 24-hour period, please note that the order may have already entered processing. A 10% cancellation fee, based on the total order value, will be applied.
• How to Cancel: To cancel an order, please reach out to us via email at [email protected].

Returns and Refunds

• Eligibility:
  • Returns are accepted within 180 days of delivery. After this period, orders are considered final and refunds will no longer be issued.
  • Refunds are available for items that arrive damaged or broken, differ in design, size, or material from the original order, or are incorrect or significantly deviate from the product description.
• Ineligible Items:
  • Items that have been worn, washed, or altered.
  • Defective items not attributable to our oversight.
  • Items missing original tags.
  • Items with minor, fixable thread issues.
• Condition: Returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please include the following:

• Shipping label or receipt
• Proof of purchase
• Evidence of defects (including photos, if applicable)
• Any relevant communications (e.g., email screenshots)

Return and Refund Process

1. Contact Support:
   Initiate your return by sending an inquiry to [email protected] with the required documentation. We strive to respond within 2-3 business days regarding your eligibility.
2. Return Instructions:
   Follow the instructions provided in our response, and do not send your package until you receive a confirmation email containing the approved return address.
3. Shipping Your Return:
   Customers are responsible for the cost of return shipping. Please include the carrier’s tracking number with your return shipment.
4. Confirmation:
   Once we receive your return and verify its condition, you will receive an email confirmation regarding the status of your refund or exchange request.

Refund Processing Time

Refunds are typically processed within 2 business days after we receive your return. Once confirmed, a full refund—including the original shipping costs—will be issued. If you experience delays beyond 10-15 days, please contact your bank or credit card company for further assistance.

Important Notes

• Validity: Our return and refund policy is valid for 180 days from the delivery date.
• Shipping Costs: Return shipping costs are the responsibility of the customer, except for cases involving damaged or defective products where free returns are provided.
• Liability: We are not liable for any damages or losses incurred during the return shipping process. For ineligible requests or lost returns, customers will need to resolve these matters independently.
• Before Initiating a Return: Please reach out to our Support Team for guidance and assistance.

Contact Us

If you have any questions or need further assistance with your order, please contact us through our “Contact Us” page or by using the information below:

• Address: 25750 SW 152nd AveHomestead, FL 33032, United States Of America
• Email: [email protected]
• Phone: +1 (657) 556-5640
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

We appreciate your business and are committed to ensuring your satisfaction with every purchase at Horira.